Return & Refund Policy

Welcome to Ziral. We are committed to providing high-quality bookcases and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Return & Refund Policy explains how returns and refunds are handled.

1. Return Eligibility

At Ziral, we offer free returns within 14 days of receiving your order.

To qualify for a return, your item must:

• Be returned within 14 days of the delivery date.
• Be unused, unassembled, and in its original condition.
• Include all original packaging, accessories, manuals, and hardware.
• Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

Returns may not be accepted if:

• The product has been used, assembled, altered, or damaged after delivery.
• Parts or accessories are missing.
• The return request is submitted after the 14-day return period.

3. How to Request a Return

To start a return, please contact our customer support team with your order number and the reason for your return.

Email: support@ziral.com

Phone: +1 573 348 0082

Our customer service team will provide return instructions and assist you throughout the process.

4. Free Return Shipping

Ziral offers free return shipping for eligible returns made within the 14-day return window. Once your return request is approved, we will provide instructions for returning your item.

Please ensure the product is securely packaged to prevent damage during transit.

5. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved:

• Your refund will be processed within 3 business days.
• The refund will be issued to your original payment method.
• Depending on your payment provider or bank, it may take additional time for the funds to appear in your account.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.

We will work quickly to provide a replacement, exchange, or full refund where appropriate.

7. Exchanges

If you wish to exchange your bookcase for another model or style, please contact our support team. Exchanges are subject to product availability.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped. If your order has already been shipped, you may still return it under our 14-day return policy.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Ziral

Email: support@ziral.com

Phone: +1 573 348 0082

Address: 1300 Shaw Ave, Clovis, CA 93612, United States

Customer Support Hours:

Monday – Friday: 9:00 AM – 7:00 PM (USA Time)